FAQs

What is your return policy?

No returns or refunds. If your item arrives damaged, please email jason@berteauandco.com to discuss a replacement for the damaged item. 

Can you personalize our items?

Our planners currently come as is. We do not offer any customization options at this time. We cannot add to or take away from the design or layout. As our business grows, we hope to provide more options.

How long will it take to get my order?

All of our packaging is done manually with an added personal touch. The time needed to prepare an order for shipping may vary, but on average, orders are processed within 24 - 48 hours. Longer fulfillment times can be expected during the back to school season and when new designs are released.  Once your order is in possession of USPS or UPS, we have NO CONTROL over the order past that point.  Average time of shipping is often 3 days from the time you receive a shipping confirmation from us.

I have not received a shipping confirmation.  Where is my order?

As stated above, all of our processing and packaging is done manually.  We process orders on a first received, first served basis.  Sometimes we receive a large volume of orders during sales or clearance times, which can extend the fulfillment time.  We appreciate your patience and we will have it to you ASAP!

I put the wrong address on the package! What should I do?

Always double and triple check that your address is correct. We will not be responsible for any additional fees that may incur due to a wrong address. BERTEAU & Co. is also not responsible for any undeliverable packages or packages destroyed, lost or stolen during the shipping process.  If you notice an error when typing in your address on your invoice, please fill out our Contact Us form within 48 hours of purchase.

I need to cancel my order. What do I do?

Order cancellations are not guaranteed. We try to ship our orders in a very timely manner. If you wish to cancel an order, please email jason@berteauandco.com immediately after you place your order. We will try to get the order cancelled but if it has already shipped, it cannot be cancelled. 

Don't see the answer to your question?

If you have any other questions or would like to provide your feedback on future planners, please feel free to send me by sending a message in our Contact Us Form. Please Note: Although we are a two person small business company, we do our best to respond back as quickly as possible. We appreciate your understanding.